Customer Reviews of Our Handrails and Railings

We have over 950 reviews and counting for our handrails and stair railings. Read what customers are saying and check out images shared by some of our customers so you can feel confident with your purchase.

If you have any questions please do not hesitate to contact us and we are more than happy to help you.
Based on 1026 reviews
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(952)
4%
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Excellent Handrail

Purchased one handrail before replacing the remainder throughout our home. Expensive, but well worth the price. Easy to wipe down and extremely sturdy.

Great choice for historic church

We purchased this handrail to coordinate with an existing 75-year old railing in our church. It's not a perfect match, but wouldn't be noticed by most people. We did need to drill pilot holes in the railing, so we appreciated the included drill bit. The railing is solid and will be a great help to our elderly church members.

Beautiful handrails with the best customer service

I can’t say enough about the beautiful rails I received for both sides of my stairs. They look so nice and I’ve received compliments on how pretty they look. The customer service was excellent and personable. When I needed my questions answered, I was able to communicate directly by phone or was able to receive communication via email almost immediately. The company was so helpful with my needs and very transparent. I received the rails in one complete piece, as I had requested, and they were packaged well. I was surprised at how this could be done with the rails being so long. I highly recommend Optimum and have already told my friends about the excellent service and quality of the product. I appreciate everything about this process and thank those involved in helping me.

New home stairs

The deck railing and the stair railing were installed and fit perfectly.
Thanks for your professional help in the design. John

Good

I wish the was one big piece, but are 2 pieces But I like it

Simple, Suave and Sturdy

The Volute Single Post is perfect for our modern farmhouse style home with a single step entry. Very clean ironwork with simple, sturdy design. I reinforced the attachment to my deck’s older wood steps using steel angle iron secured with 3/8” nuts and bolts. Totally worth a little extra effort. Just in time for Halloween and first snowfall.

Perfect! Exactly what I wanted!

I spent almost 6 months completely renovating a property I purchased this year. I purchased many items as you can imagine throughout the process. I will say that my handrail I ordered was by far the best part of the experience. I was not only blown away by the customer service and the product itself, but the attention to the packaging and the mounting hardware included was incredible. I am a DIY kinda person and appreciate the forward thinking this company has for its clients. Thanks for a great all around experience. I sent you some photos to your instagram page. Turned out great! Thank you.

Great choice customer service, great railings!

I'm completely satisfied with my very attractive new handrails.

Excellent Quality and Customer Service

We purchased minimalist handrail to replace existing square oak handle rail installed by the builder. we installed tow handrails, one on each side of the stair well, to improve safety of grandchildren and older adults using the stairs. Quality of the handrails were excellent and instruction video was helpful. I would definitely recommend to friends and family. Thank you Optimum

Project Complete

Your railing finished our renovation. Gorgeous!!

Lecture Hall in a Community College

Excellent workmanship of the custom handrails, robust and quality materials were used for this request, and quick responses to emails. Highly recomend Optimum Handrails for projects. The students and faculty love the modern look

Excellent Craftsmanship

Very pleased with the design, engineering and execution. Everything needed for a perfect installation was included. Customer service and communication top notch. Highly recommend!

Great Quality, Service and Communication

I love my new railing. It was easy to install, of great quality and the company responds quickly to emails and delivered the product quickly.

Finally installed!

Ordered last year May 2023 and (finally) installed August 24, 2024.
Very happy with the look, tremendous quality and function of these handrails. Better than others we looked into with the single post because of the extended rail that works with my parent’s three steps to a front entry of their home.
The quality is apparent!
A friend who I helped with the install commented on how solid and nice they are.
The hardware provided worked great, and thankful for the (1) extra anchor, since one hole wasn’t drilled deep enough after driving it in, and the removal ruined it.
Very happy to finally have these handrails to assist my aging parents.

Sturdy & Attractive DIY installation

Our stainless steel handrail is sturdy and attractive. We had some trouble with the self-tapping screws stripping and not going all the way in using the supplied driver bit, but this improved when we switched to another driver bit we had on hand. It looks great and is very strong. We cleaned it with stainless steel cleaner sprayed on a microfiber cloth, and we have not been concerned with fingerprints on the handrail. This was one of the last steps completed in an extensive remodel project, and we are happy with the outcome!

Engraved copper hammered handrail

Absolutely love the new handrail!! Excellent quality - and a very nice addition to our log cabin!!

Beautiful

The rail and brackets were superbly fashioned and very substantial. We couldn’t be happier.

You would be crazy NOT to order from Optimum Works, Inc.!

I can't recommend Luis and Optimum Works highly enough. The quality of the handrails exceeded our expectations. They are gorgeous! And don't worry about longer rails coming in sections. They fit together so solidly, you won't even notice the seam. We were installing the rails into a concrete block wall, and made a minor adjustment of shifting to TapCon screws. That made the install even easier! Luis sent touch up paint that covered the blue TapCon screw heads nicely. We had a quote for custom hand rails of nearly $6,000. By ordering from Optimum Works, we got a superior product, installed them ourselves in 1 afternoon and saved over $4000.00. You would be crazy not to order from Luis!

Beautifully Unique

Great quality and great customer service. Every person that comes into our home makes a comment about how much they like the hand rails. Glad we decided to go this way instead of painting our old wood rail.

AMAZING!!!

We LOVE our handrails! Luis was quick to reply to any questions. He customized our order to our requests and we couldn’t be happier. They do QUALITY!!!

Awesome!

The railing is very well made. It came with all the hardware, drill bits, and touch up paint/coating needed to install. A very helpful email with installation video was also sent over. I will definitely be using Optimum for any future railings I need.

Quality of the item was excellent. Was 1/...

Quality of the item was excellent. Was 1/2 the price of a local vendor. Exactly what we needed to match another railing on our steps. Would definitely recommend.

Modification needed

You need to reposition the screw holes it is not possible to catch a wall stud straight on. Also the supplied screws are way too long.

100% Satisfied Customer!!!

Ordered a 14’ stair handrail. The rail is beautiful and very well made. Optimum included everything I needed for a successful installation, in addition to videos online. The installation was smooth and we couldn’t be happier. Highly recommend!!

Very, very pleased

We ordered 4 handrails for our 4 sets of stairs. We are very, very pleased in every way. . .quality craftsmanship, on time delivery and all the way around great customer service. We couldn’t be more pleased.