Shipping policy
Free Shipping in the United States (lower 48 states)
All orders are made to order just for you. Turnaround time to make and ship products varies by product type and order volume.
Expedited turnaround time available at checkout for an additional cost (~2x faster turnaround time).
Expedited Turnaround Time Cost:
- Orders below $600 = $150
- Orders $600 to $1,999.99 = $300
- Orders $2,000 and up = $400
Standard turnaround times are listed below:
- Assembled Railings
- Standard handling time: 14-21 days
- Expedited handling time: 7-11 days
- Wall-Mounted Handrails
- Standard handling time: 7-14 days
- Expedited handling time: 4-6 days
- Ground-mounted Handrails
- Standard handling time: 7-14 days
- Expedited handling time: 4-6 days
- Posts, Brackets & Tubing
- Standard handling time: Ships within 7 days
- Expedited handling time: Ships within 3-4 days
Orders are shipped FedEx ground and take 3-4 business days to arrive.
Free shipping does not apply to Alaska and Hawaii
If you are in a country outside the United States, email info@optimumrails.com or call us at (805) 292-0801 for a quote.
In-store pickup
You can skip the shipping fees with free local pickup at 10537 San Fernando Rd. Pacoima, CA 91331. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 5 to 7 business days. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are 9 AM - 5 PM Monday-Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at optimumworksinc@gmail.com with your name and order number, and we will get back to you within 24 hours.
No Shipping to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund you 70% of the order price.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@optimumrails.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@optimumrails.com
It is our pleasure to ensure you have a 5-star experience!