Our Vertical Stair Railing features a clean, modern design with vertical balusters, offering a sleek look that is also a child-safe alternative to horizontal railings, as it prevents climbing. This railing is fully code-compliant with available heights of 36" and 42" and ships fully pre-assembled with all installation hardware, saving you significant time and effort for a seamless, professional installation.

Call or use the live chat anytime you have questions or uncertainties.

When to call or submit a custom order request:

1. Ordering a railing longer than 4ft
2. Creating an L-shaped, U-shaped, or other interconnecting railing system
3. Having an angled railing run the slope of your stairs and connect to a railing on a flat landing
4. Having a wall-mounted handrail connect to a stair railing

Free Shipping in the United States (lower 48 states)

All orders are made to order just for you. Turnaround time to make and ship products varies by product type and order volume. 

Expedited turnaround time available at checkout for an additional cost (~2x faster turnaround time).

Expedited Turnaround Time Cost:

• Orders below $600 = $150
• Orders $600 to $1,999.99 = $300
• Orders $2,000 and up = $400

Standard turnaround times are listed below:

• Assembled Railings
  • Standard handling time: 14-21 days
  • Expedited handling time: 7-11 days
• Wall-Mounted Handrails
  • Standard handling time: 7-14 days
  • Expedited handling time: 4-6 days
• Ground-mounted Handrails
  • Standard handling time: 7-14 days
  • Expedited handling time: 4-6 days
• Posts, Brackets & Tubing
  
  • Standard handling time: Ships within 7 days
  • Expedited handling time: Ships within 3-4 days

Orders are shipped FedEx ground and take 3-4 business days to arrive.

Free shipping does not apply to Alaska and Hawaii

If you are in a country outside the United States, email info@optimumrails.com or call us at (805) 292-0801 for a quote.

In-store pickup

You can skip the shipping fees with free local pickup at 10537 San Fernando Rd. Pacoima, CA 91331. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 5 to 7 business days. We will send you an email when your order is ready, along with instructions. 

Our in-store pickup hours are 9 AM - 5 PM Monday-Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at optimumworksinc@gmail.com with your name and order number, and we will get back to you within 24 hours. 

No Shipping to P.O. boxes

Refunds, returns, and exchanges

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund you 70% of the order price. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@optimumrails.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@optimumrails.com

It is our pleasure to ensure you have a 5-star experience! 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All handrails are custom-made to your specifications. Due to the nature of our products, there is a 30% restocking fee plus return shipping costs. 

To start a return, you can contact us at info@optimumrails.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@optimumrails.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can get you the correct order. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.